Frequently Asked Questions
Everything you need to know about your QIDI Tech experience.
What is the typical shipping timeframe for 3D printers?
Orders are typically processed within 1-2 business days. Shipping times vary by region, but most domestic orders arrive within 3-7 business days via our local warehouses.
Do QIDI Tech printers come with a warranty?
Yes, all our 3D printers come with a standard 1-year warranty covering major components. We also provide lifetime technical support for all our customers.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If the product is defective, please contact our support team immediately for a replacement or repair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm in select regions.
Are software updates included with my purchase?
Absolutely. We regularly release firmware updates and improvements for our slicing software, QIDI Print, which are available for free download on our official website.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.